Privacy Policy

Last Updated: January 22, 2025

1. Introduction

Welcome to Roach My Ex ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your anonymity. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

We collect only the minimum information necessary to process your order:

• Recipient Information: Name and mailing address (for delivery only)
• Your Email: For order confirmation and tracking (never shared)
• Payment Information: Processed securely through Stripe (we never store credit card data)
• Technical Data: IP address, browser type, device information (for security and analytics)

3. Your Anonymity is Sacred

We NEVER:

• Include sender information in packages
• Share your identity with recipients
• Sell or trade your data with third parties
• Keep unnecessary records that could identify you

Your identity remains completely anonymous. Even if contacted by the recipient, we have no way to identify you.

4. How We Use Your Information

We use your information solely to:

• Process and ship your order
• Send order confirmations and tracking information
• Provide customer support
• Prevent fraud and abuse
• Comply with legal obligations

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Secure, encrypted database storage
• PCI-DSS compliant payment processing through Stripe
• Regular security audits and updates
• Limited employee access to personal data

6. Data Retention

We retain your data for:

• Order Data: 90 days after shipment (for customer service)
• Payment Records: 7 years (for tax/legal compliance)
• Email: Until you unsubscribe or request deletion
• Analytics Data: Anonymized after 90 days

After the retention period, all data is permanently deleted from our systems.

7. Cookies and Tracking

We use cookies for:

• Essential Cookies: Shopping cart, session management (required)
• Analytics Cookies: Google Analytics (optional, with your consent)
• Preference Cookies: Language, accessibility settings (optional)

You can manage cookies through your browser settings or our cookie consent banner.

8. Third-Party Services

We work with trusted partners:

• Stripe: Payment processing (PCI-DSS compliant)
• USPS: Package delivery
• Google Analytics: Website analytics (optional, anonymized)

These partners have their own privacy policies and security measures.

9. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Opt-Out: Unsubscribe from marketing emails
• Portability: Receive your data in a common format
• Objection: Object to certain data processing

To exercise these rights, email us at privacy@roachmyex.com

10. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information.

11. Children's Privacy

Our service is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately.

12. International Users

We currently only ship within the United States. If you are accessing our site from outside the US, your data may be transferred to and processed in the United States.

13. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes via email or a notice on our website. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy questions or concerns:

Email: privacy@roachmyex.com
Phone: 734-203-0171
Mail: Roach My Ex, 31200 Morlock St, Livonia, MI 48152

15. Legal Basis for Processing (GDPR)

For EU visitors, we process data based on:

• Contract: To fulfill your order
• Consent: For marketing and analytics
• Legal Obligation: Tax and legal compliance
• Legitimate Interests: Fraud prevention, security